Effective 19 August 2026

Cancellation and refund policy

This policy distinguishes voluntary early discontinuation of a savings scheme from correction of a duplicate, erroneous, unauthorised, or unmatched payment.

Voluntary early discontinuation

An early-discontinuation request must be made within 12 months of the scheme start date. Choosing to discontinue early does not qualify the accumulated contributions for a voluntary cash refund. The eligible accumulated credit may be used at the Jai Shri Krishna Jewellery showroom toward jewellery or eligible gold or silver coins.

• 0–5 completed months: no scheme benefit or discount on wastage/value addition applies.
• 6 completed months until maturity: any partial wastage/value-addition discount is limited to the schedule recorded in the customer’s written enrolment terms. If the written terms contain no schedule, this website does not promise an additional discount.
• No deductions from paid credit: the recorded eligible contribution credit itself is not reduced as an early-cancellation fee. Unvested benefits or discounts are not part of paid credit.

Early discontinuation must be arranged with the showroom; it is not performed automatically by closing the browser account.

Matured schemes

Voluntary early-discontinuation restrictions do not remove the recorded maturity terms. Once eligible, a cash-mode scheme may be settled as cash or applied to a jewellery purchase. Gold and silver modes may be settled in the matching metal or applied to a jewellery purchase. The exact entitlement and any qualifying cash bonus are determined from the enrolled terms and verified transaction history.

Duplicate or erroneous captured payments

A duplicate payment, a captured payment made for the wrong eligible account or amount, or a captured payment that creates no corresponding entitlement may qualify for correction and a refund to the original payment method.

1. Report the issue within 24 hours of payment by email, phone, or showroom visit.
2. Provide the customer/scheme number, amount, date, and Razorpay payment reference. Never share a card PIN, CVV, UPI PIN, or banking password.
3. We will investigate and, when approved, initiate the source refund within 48 hours after receiving sufficient information.
4. No deduction or refund fee is charged by Jai Shri Krishna Jewellery for an approved payment-error refund.

After initiation, the bank or payment provider may take up to 7 working days to credit the original payment method. Provider or bank delays are outside our direct control, but we will provide the available refund reference for tracking.

Failed or pending payments

A failed or pending payment does not create a scheme entitlement. If money is debited but the payment is not captured, the bank or payment provider may reverse it automatically. Report the issue if the debit is not reversed within the period shown by your bank or provider.

Unauthorised transactions and disputes

Contact us immediately and notify your bank or payment provider if you believe a transaction was unauthorised. Chargebacks and payment-network disputes follow the issuing bank’s and Razorpay’s procedures. Nothing in this policy limits rights available under applicable law.

How to request assistance

Email admin@jaishrikrishnajewellery.com, call +91 94894 81436, or visit No. 155, Azad Road, Thorapadi, Vellore, Tamil Nadu 632001, India.